We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:

1. Use email address sales@milvertons.com
2. Write the subject as 'Changes'.
3. Include your order number.
4. Include the desired changes.

When customers make their order, we try to get the products packaged and shipped out to you as fast as possible. So if you have ordered more than one item, your order may arrive in more than one package. You are still able to track all items in your order.

Customers may need to pay import charges upon receiving goods. Milvertons does not have any control over these charges. Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

We hope that you absolutely love and enjoy your new product(s) from Milvertons! Please note that Milvertons must be notified if your item has a manufacturing defect in its materials or workmanship within 72 hours of receipt of goods to be eligible for a full refund or replacement. If for any reason you are not completely satisfied with the products purchased from Milvertons, you are welcome to return it.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. Goods being returned must also be in the same condition as when delivered including original packaging. Please note that customers are responsible for shipping costs on returned items. Customers are advised to get proof of postage when returning goods as we cannot be held responsible for lost packages.
• All orders shipped to customers outside the U.S. are not eligible for return/exchange, except if the return is due to damage or wrong order.
• For returns, please email sales@milvertons.com with the subject 'Returns' and include your order number, name and the reason for the return. Please do not send back your purchase - we will provide you with instructions on where to send return goods. Once a return is received and inspected, you will receive a confirmation email notifying you of the status of your refund. 
• If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment shortly after.
• Milvertons monitors return activity for abuse and reserves the right to limit returns or exchanges.

Customers can return goods once Milvertons has been notified and the return is made within 30 days of the purchase date. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund.

You can track your order at here

Please allow 1-3 working days for the tracking number to update once your order has been dispatched.